Order Notifications
At Every Step.
Keep Customers Informed.

Automated order confirmations, shipping updates, and delivery notifications via WhatsApp, SMS, and Email.

60%

Reduction in "Where is my order?" support queries

95%

Customer satisfaction with proactive updates

4.8x

Higher engagement vs email-only notifications

Complete Order Journey Coverage

Automate notifications at every stage of the customer journey, from order placement to delivery and beyond.

Order Placed

Order Confirmation

Instant confirmation with order details and payment summary

Include product images, quantities, and estimated delivery date

Quick reply buttons to track order or contact support

Order Confirmed

Hi Sarah! Your order #12345 is confirmed.

Premium Headphones

Qty: 1

Total: $149.99
Delivery: Jan 28-30

Order Confirmed

Today, 10:30 AM

Shipped

Today, 2:15 PM

Out for Delivery

Arriving today

Delivered

Pending

In Transit

Real-Time Tracking Updates

Automatic updates when package reaches each milestone

Include live tracking links and estimated delivery time

Proactive delay notifications with updated ETAs

Delivered

Delivery Confirmation & Feedback

Confirm successful delivery with photo proof if available

Request product reviews and delivery feedback

Easy return initiation if customer is not satisfied

Delivered!

Your order has been delivered! We hope you love it.

How was your experience?

Special Notification Scenarios

Handle every situation with the right message at the right time.

COD Order Confirmation

Send Cash-on-Delivery confirmations with order details and prepare-amount reminders to reduce RTO.

"Your COD order #12345 is confirmed. Please keep ₹2,499 ready for delivery. Reply CANCEL to cancel."

Pre-Delivery Reminder

Send a reminder before delivery to ensure customer availability and reduce failed delivery attempts.

"Your order arrives tomorrow between 10 AM - 2 PM. Reply YES to confirm or RESCHEDULE for a new time."

Return & Refund Updates

Keep customers informed throughout the return process with pickup scheduling and refund status.

"Your return has been received. Refund of ₹1,299 will be processed within 5-7 business days."

Delivery Exceptions

Proactively notify customers of delays, failed deliveries, or address issues before they ask.

"Delivery attempted but no one was available. Reply 1 to reschedule or 2 for pickup from nearby store."

Notification Features

Everything you need to keep customers informed and happy.

Real-time Triggers

Instant notifications triggered by webhook events from your e-commerce platform.

Live Tracking Links

Include clickable tracking links that show real-time package location.

Multi-Language

Send notifications in the customer's preferred language for better engagement.

Interactive Buttons

Quick reply buttons for tracking, support, or rescheduling delivery.

Delivery Analytics

Track notification delivery rates and customer engagement across channels.

Easy Integration

Connect with Shopify, WooCommerce, and shipping carriers in minutes.

Ready to Improve Customer Experience?

Keep customers informed at every step with automated order notifications across all channels.

Book Demo