Automate Your
Customer Communication.
Engage at the Perfect Moment.

Set up powerful automation workflows that trigger personalized messages based on customer behavior, time-based rules, and external events.

How Automation Works

Build powerful automation workflows with three simple components: triggers, conditions, and actions.

1. Triggers

Define what starts your automation: events, schedules, or customer actions like cart abandonment.

2. Conditions

Add rules to filter and segment: check customer attributes, order values, or message history.

3. Actions

Execute responses: send messages, update contacts, notify team, or connect to external systems.

Visual Workflow Builder

Create complex workflows with an intuitive drag-and-drop visual builder. No coding required.

Drag-and-drop interface

Pre-built templates for common workflows

Test mode before going live

Automation Flow
Trigger: Cart Abandoned
Wait: 1 hour
Send: WhatsApp Reminder

E-commerce

Cart, orders, shipping

Time-Based

Schedules, delays

Messages

Replies, keywords

Contacts

Tags, segments

Powerful Trigger Options

Start automations based on e-commerce events, time-based rules, message events, or contact changes.

E-commerce: cart abandonment, orders, shipping

Time-based: schedules, delays, recurring

Message events: replies, keywords, buttons

Webhooks: CRM, payments, external systems

A/B Testing & Optimization

Test different messages, timings, and channels to optimize your automation performance.

Split traffic between variants

Statistical significance tracking

Automatic winner selection

A/B Test ResultsWinner found
Variant AWinner
Conversion12.4%
Variant B
Conversion8.7%
Exit Conditions
Customer makes purchase
Customer unsubscribes
Manual agent takeover
Goal achieved

Smart Delays & Exit Conditions

Add intelligent delays based on time, business hours, or customer timezone. Stop workflows when customers take desired actions.

Timezone-aware scheduling

Business hours restrictions

Multiple exit condition support

Goal tracking and conversion metrics

Popular Automation Workflows

1

Abandoned Cart Recovery

Send a series of reminders to customers who leave items in their cart. Include product images and discount codes.

  • Trigger: Cart abandoned
  • Wait 1 hour → Send WhatsApp
  • Wait 24 hours → Send SMS
2

Order Confirmation Flow

Automatically send order confirmations, shipping updates, and delivery notifications to keep customers informed.

  • Trigger: Order placed
  • Send confirmation message
  • Shipment → Send tracking
3

Welcome Series

Onboard new customers with a series of welcome messages, product tips, and special offers spread over several days.

  • Trigger: New signup
  • Wait 2 days → Send tips
  • Wait 5 days → Send offer
4

Re-engagement Campaign

Win back inactive customers with personalized messages and exclusive offers based on their purchase history.

  • Trigger: No activity 30 days
  • Send personalized offer
  • Wait 7 days → Follow up

More Automation Features

Goal Tracking

Set conversion goals and track how many customers complete the desired action within your workflow.

Version History

Track changes to your workflows and easily roll back to previous versions if needed.

Multi-Channel

Send messages across WhatsApp, SMS, Email, and more within a single automation workflow.

Ready to Automate?

Set up powerful automation workflows that engage customers 24/7. Get started with Leanhook today.

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