E-commerce
Communication Solutions.
Drive Sales & Retention.

Boost your online store with omni-channel messaging. Recover abandoned carts, send order updates, and provide exceptional customer support across WhatsApp, SMS, and Email.

E-commerce Use Cases

Transform your online store with targeted messaging that drives conversions and builds customer loyalty.

Abandoned Cart Recovery

Recover lost sales by automatically sending personalized reminders to customers who abandoned their shopping carts. Re-engage customers with incentives to complete their purchase.

Automated Triggers

Send messages automatically when carts are abandoned

Personalized Discounts

Include dynamic discount codes to incentivize purchase

Multi-channel Reach

Reach customers via WhatsApp, SMS, or Email

Your Store

Cart Reminder

Hi Sarah! 👋 You left some items in your cart. Complete your purchase now and get 10% off with code: COMEBACK10

2:30 PM

Order Confirmed10:00 AM

Your order #12345 has been confirmed! We're preparing it now.

Shipped2:30 PM

Great news! Your package is on the way. Track: ABC123XYZ

Out for Delivery9:15 AM

Your package will arrive today! Estimated: 2-4 PM

Order Updates & Tracking

Keep customers informed about their orders with real-time updates on processing, shipping, and delivery. Reduce support inquiries with proactive communication.

Real-time Updates

Automatic notifications at every order stage

Tracking Integration

Direct links to carrier tracking pages

Delivery Estimates

Keep customers informed with accurate ETAs

Personalized Promotions

Drive repeat purchases with targeted promotions based on customer purchase history and browsing behavior. Send personalized product recommendations through preferred channels.

Behavior-based Targeting

Recommendations based on browsing and purchase history

Exclusive Offers

VIP discounts and early access for loyal customers

Rich Media Support

Share product images, catalogs, and videos

Your Store

Special Offer

Hi Alex! 🎉 Based on your recent purchase, we think you'll love these new arrivals. Enjoy 15% off with code: THANKYOU15

11:00 AM

I received the wrong size. How can I exchange it?

I'm sorry about that! I can help you process an exchange right away. Could you please provide your order number?

Order #12345

I've initiated the exchange. You'll receive a prepaid return label via email shortly. 📧

Customer Support

Provide exceptional customer service through real-time chat support. Resolve issues quickly, answer product questions, and assist with returns or exchanges to improve satisfaction.

Instant Response

AI-powered chatbots for 24/7 support

Seamless Handoff

Escalate to human agents when needed

Order Context

Full order history visible to support agents

Reach Customers Wherever They Are

Implement an omni-channel communication strategy to engage with your customers on their preferred platforms.

WhatsApp Business

Connect with customers on the world's most popular messaging app. Send order updates, provide support, and share rich media content.

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Email Marketing

Create beautiful email campaigns to showcase products, announce sales, and share content with targeted messaging.

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SMS & RCS

Reach customers instantly with SMS notifications. Upgrade to RCS for rich media and interactive experiences.

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Why Choose Leanhook for E-commerce

Everything you need to transform your e-commerce communication.

Increased Conversion Rates

Recover abandoned carts, send timely promotions, and provide personalized recommendations to boost conversions.

Enhanced Customer Experience

Provide a seamless shopping experience with proactive communication and personalized interactions.

Reduced Operational Costs

Automate routine communications and streamline customer support to reduce costs and improve efficiency.

Secure & Compliant

Industry-standard security and compliance ensures your customer data is protected at all times.

Actionable Analytics

Gain insights into customer behavior and campaign performance to make data-driven decisions.

Scalable Solution

Our platform grows with your business, handling increased volume and complexity as you expand.

Ready to Transform Your E-commerce Business?

See how Leanhook can help you drive sales and improve customer experience with omni-channel communication.

Book Demo