Bring all your customer conversations into a single, unified inbox. Collaborate with your team, assign chats, and resolve queries faster than ever.
No more switching between platforms. Manage conversations from every channel in one place.
Add unlimited team members with role-based access. Each agent can handle multiple conversations simultaneously for maximum efficiency.
Role-based permissions and access control
Handle multiple conversations simultaneously
Real-time presence and availability status
I need help with my order...
When will my package arrive?
Automatically or manually assign conversations to the right agent based on skills, availability, or workload for optimal efficiency.
Round-robin and skill-based routing
Load balancing across team members
Priority queuing for VIP customers
Organize conversations with custom labels and tags. Quickly filter and find chats based on status, priority, or category.
Custom labels with color coding
Advanced filters and saved views
Bulk actions for multiple conversations
Hi! Thanks for reaching out. How can I help you today?
Your order is on its way! Track it here: [link]
Thanks for your patience! Is there anything else I can help with?
Save time with pre-written responses for common questions. Add private notes visible only to your team for seamless handoffs.
Keyboard shortcuts for instant access
Variable placeholders for personalization
Private notes for team context sharing
Faster response times with canned responses and smart routing
More conversations handled per agent with efficient workflows
Customer satisfaction with unified, context-rich conversations
Set response time targets and track SLA compliance. Get alerts when conversations are approaching their deadlines.
See complete customer history and details alongside every conversation for personalized, context-aware support.
Bring all your customer conversations together. Get started with Leanhook Team Inbox today.
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